Recently my brother was looking to buy a new laptop. He moved out of my parent’s house recently and wanted to replace his PC with a laptop to use both privately and for his job. He wanted a 15 inch laptop because his work involved some traveling, so a larger desktop replacement was not desirable. But he didn’t want a smaller laptop either because he wanted a large screen. The only game he plays is League of Legends, which can be handled adequately by the integrated graphics chip in recent processors.
Nowadays you can get 15 inch laptops for little more than € 300, but if you buy cheaply, you pay dearly. Most of those cheap laptops have relatively low display resolutions (with 1366 by 768 pixels being most common) and because they’re meant for consumers they almost always have glossy displays. Build quality often isn’t good either.
That’s why it’s smart to buy more expensive laptops which are more sturdy, often the models intended for business customers. These also have matte displays, which don’t turn into a mirror if there’s a lot of sunlight. But most importantly, if you’re willing to pay a premium, you can get a high-resolution display of 1600 by 900 pixels or even more. Quite a difference in screen real estate.
The choice for the L530
A few weeks ago, one of the cheapest 15 inch laptops available in the Netherlands with a 1600 by 900 pixels display resolution was the Lenovo ThinkPad L530 for € 752. Even though this is “budget” in terms of ThinkPads and this model has an ordinary plastic case, the reputation these laptops have for good build quality still stands. And it has a matte screen. As an added bonus it also came with Windows 7 instead of the disaster that is Windows 8. My brother was discouraged by the high price compared to the usual low-end consumer notebooks, but I managed to convince him.
I won’t review the laptop in detail because that has already been done by NotebookCheck. Like they say, you shouldn’t expect it to be as sturdy as the premium ThinkPads with its plastic case, but it’s certainly a good deal for € 752. After buying and unboxing the L530 however, we were surprised to find out that the touchpad had a problem: the mouse cursor moved like a person stuck in quicksand.
When my brother read the review on NotebookCheck again, he noticed they had also experienced a “major problem with the touchpad’s responsiveness”. They assumed this problem was restricted to their test laptop. Curiously, I couldn’t find anyone else experiencing the same problem on the Internet. It was time to contact Lenovo and get them to fix the laptop.
Lenovo technical support
The first impression wasn’t so positive. We had to sign a form to give them permission to re-install Windows 7 if necessary and some other trivial matters, but this form had many Dutch grammar and spelling errors. I still remember my ordeal with Acer’s helpdesk, but expected Lenovo to do better. Apart from the form though, Lenovo did its job properly: when the laptop was returned the touchpad worked fine.
Only the reparation report raises some eyebrows. It claims they replaced the display and the “kbd (keyboard?) bezel”. I have no idea what those have to do with the touchpad.